Course - Full time / Part time Fees | Application | Timetable Certificate III in Tourism ( Retail Travel Sales) Course Duration Full time 6 months Part time 1 Year Core Units Communicate on the telephone Work with colleagues & customers Work in a socially diverse environment Follow health, safety & security procedures Develop & update tourism industry knowledge perform office procedures Use business technology Design & produce business documents Deal with conflict situations Access & interpret product information Prepare quotations Book & coordinate supplier services Source & provide australian destination information & advice Sell tourism products & services Control reservation/operations using a computerised system - Galileo* Process travel related documentation Construct domestic airfares Construct normal international airfares* Construct promotional international airfares* Operate an online information system Source & provide international destination information and advice Receive & process reservations

Elective Units

• Administer Billing & Settlement Plan*
• Control reservation/operations using a computerised system - Amadeus*
• Control reservation/operations using a computerised system - Crosscheck*
• Control reservation/operations using a computerised system - Sabre*

The following subjects are added to enhance graduates' ability to perform effectively in the workplace

• Travel Insurance Compliance*
• Educational Study Trip

Emphasis in this subject is placed on students experiencing the tourism industry as aspiring travel professionals. The selection of interstate or international destinations varies according to global conditions.

Industry exposure also enhances the graduates' ability to perform effectively in the workplace.

Work Experience #

This very important component of the full time course provides invaluable practical experience with the day-to-day operations within the tourism industry. It gives students the opportunity to put into practice newly acquired knowledge and skills. The experience also offers students valuable industry exposure and forms a basis for developing industry networks and gaining employment.

# Students are encouraged to source their own placements. Angliss Travel will arrange placements if students are unsuccessful themselves. Work experience is scheduled to be undertaken on consecutive Wednesdays over a five week period.

* Industry certification gained upon satisfactory completion of industry exams.